Delivery & Returns Policy

Last updated: 9 August 2026

At Nothing Planned, every piece is made and printed to order. This means your order is created especially for you once it has been placed, helping us avoid unnecessary production and waste.

Delivery

As each item is made to order, please allow approximately 8–16 working days for your order to be produced and dispatched.

Please note that the 8–16 working day timeframe refers to production and dispatch and does not necessarily include the time your parcel takes to reach you once dispatched.

You will receive an email confirmation when your order has been dispatched, including tracking information where available.

During particularly busy periods, including new collection launches, Christmas and seasonal promotions, production may take slightly longer. If we expect a significant delay, we will contact you as soon as possible.

Returns & Cancellations

Because our products are made to order, we do not accept returns or cancellations for items that have been personalised or made to a customer's specific requirements, unless the item is faulty, damaged or not as described.

For standard, non-personalised products, your statutory consumer rights still apply. When purchasing online, you may generally have the right to cancel your order within 14 days of receiving your goods, subject to the legal exceptions that apply to certain products. Where this right applies, you will then have a further 14 days to return the goods.

If you wish to exercise your cancellation rights, please contact us at nothingplannedcompany@gmail.com within the applicable cancellation period.

Returned items must be in an unused and resalable condition, with any original packaging where reasonably possible. Unless the item is faulty, damaged or incorrect, you may be responsible for the cost of returning an item where permitted by law.

Faulty, Damaged or Incorrect Items

We want you to love your Nothing Planned order. If your item arrives faulty, damaged or is not what you ordered, please contact us at nothingplannedcompany@gmail.com as soon as possible with your order number and photographs of the issue.

We will assess the issue and, where appropriate, offer a repair, replacement, refund or other remedy in accordance with your statutory consumer rights.

Nothing in this policy affects your legal rights as a consumer.

Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us at nothingplannedcompany@gmail.com and we will investigate this with the delivery provider.

While our products are made to order, we will always aim to get your order to you as quickly as possible and will keep you informed if there is an unexpected delay.